By purchasing a ticket and/or entering the museum, you agree to our house rules.

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Decent & Proper Conduct
- Visitors must follow staff instructions at all times.
- Artworks may only be touched by visitors to the extent necessary to consume the edible components.
- Visitors complete the art tour without using mobile phones/smart phones.
- No photo or video recordings may be made inside the artworks without permission from the staff.
- No personal flashlights, phone lights, or other light sources may be switched on inside the artworks without permission from the staff.
- Proper conduct is required from all visitors. This includes, but is not limited to:
- Consuming the edible components of the artwork or leaving them untouched; they must not be thrown on the floor, hidden within the artwork, or used for any purpose other than consumption.
- Refraining from unnecessarily touching the artworks.
- Taking a seat in the artwork only at the designated location.
- Treating performance artists with respect.

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Alcohol
- No alcohol will be served to persons under the age of 18.
- No alcohol may be consumed by persons under the age of 18.
- No alcohol will be served to intoxicated visitors.
- Staff may confiscate alcohol from a visitor if they assess that the visitor is not in a sober or clear state. A substitute non-alcoholic beverage will be offered.

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Dry Ice
- In the welcome lounge, drinks served may contain dry ice.
- Visitors accept a drink containing dry ice at their own risk.
- Staff will assess whether a visitor is capable of handling dry ice responsibly. If a visitor is not clear-headed, under the influence, or otherwise unable to handle dry ice safely, only a beverage without dry ice will be served.
- Drinks containing dry ice may only be consumed using the special straw provided.
- Visitors may not remove anything from the glass, other than consuming the drink through the special straw.
- Visitors must not play with or tamper with the special straw or pieces of dry ice in the drink.
- If a visitor uses the drink in any way other than consuming it through the special straw, or if there is a suspicion of this, the dry ice drink will be confiscated immediately by the staff.

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Tickets, Reservations & Cancellations
- Unable to attend? Tickets can be rescheduled to another date up to 48 hours prior to the start time by emailing tickets@dineum.nl.
- The artworks are best experienced in a group. Time slots with fewer than 4 visitors will therefore not take place. If a time slot does not meet the minimum number of bookings, visitors in that slot will be given the option in advance to join another group on the same day or to take the art tour on a different date.
- The organizer reserves the right to cancel or reschedule time slots due to technical or logistical reasons, safety concerns, or force majeure.
- In the event of a cancellation by the organizer, you may choose between a full refund or rescheduling to a new date.
- Requests made within 48 hours of the selected time slot may be treated as a no-show, with no entitlement to a refund or modification.
- No refunds will be provided in the case of late arrival, no-show, or cancellation by the customer.

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In the event of a violation of these house rules, access to an artwork, the art tour, or the entire museum may be denied without entitlement to a refund of ticket or beverage costs.